RIGHT OF CANCELLATION AND RETURN CONDITIONS
According to the Consumer Protection Act, you have the right to cancel your order within 14 days of receiving the order. If you want to return the product, please always contact customer service first, and we will prepare the return and, if necessary, give you further instructions for the return. You must include your name, order date, order number and send it by e-mail to firstname.lastname@example.org. The product must be returned by post within 14 days of the cancellation notice in its original condition and in its original packaging. The same carrier is used for the return as for the delivery.
If you return with a return code, the return code is attached to the package and taken to the nearest Posti customer service point. Present the return code, and say that it is a customer return. For the return, we charge the shipping company's fee for returning the product. The amount is deducted from the refund to be made to the customer.
Please note that a package left unclaimed is not the same as a product return. The costs caused by not picking up are the responsibility of the consumer and we charge a fee of €10. The payment is based on the actual cost of the product's postage and handling costs and other costs. The amount is deducted from the refund to be made to the customer. If you want to avoid the costs of an uncollected package, we recommend that you pick up the package at the collection point and then follow the return instructions.
A reminder message will be delivered on the 4th day after the shipment arrives via text message, e-mail and mobile application, if you have provided the information during the order. The package can be picked up from the post office by presenting the arrival notification / tracking number and ID. The shipment is picked up from the parcel machine with a compartment code. The storage period for the package at the service point and parcel machines is 7 days. Pickup points are located along good transport connections in places with extensive opening hours, often also on weekends and evenings.
If the small package shipment does not fit in the postbox or mailbox, it will be delivered to the recipient's local post office for pickup. If the recipient does not collect the shipment from the post office, the shipment will be returned to the sender after 7 days.
PRODUCT CLAIMS AND PROBLEM SITUATIONS
When ordering, an order confirmation/invoice is delivered. This serves as a receipt that must be presented in case of any product complaints. Please contact customer service at email@example.com as soon as possible. Product complaints are handled on a case-by-case basis.
If the product arrives defective, broken or the product is wrong, please contact customer service as soon as possible. Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in transit, the you must immediately make a complaint to the carrier.
EXCEPTIONS TO THE RIGHT OF CANCELLATION
There is no right of return for products that are modified or manufactured according to the consumer's requirements or personal needs. Examples of this type of product are products personalized just for you or painted boards with the text or pattern you want added. In addition, the right of cancellation does not apply to sealed delivered products that cannot be returned for health or hygiene reasons after opening the package. Examples of such products are moisturizers or oils. The cancellation period is calculated from the receipt of the ordered goods or the last batch of goods.
If the product has been used, or the product is returned broken or unsaleable, we reserve the right to invoice for a reduction in value or not refund the purchase amount.
We will refund the amount you paid for the product in full without delay, however no later than within 14 days of the return's arrival or when it has been verifiably delivered to the return address by post and the product has been found to be resaleable. We charge shipping costs for product returns. The customer's original payment method is used for refunding the payment.